Terms and Conditions

Welcome to Trainforce. These Terms and Conditions govern the use of our website, trainforce.co.uk, and provide important information about enquiries, quotations, training bookings and the provision of professional training services.

Trainforce is a trading style of Autec Training Ltd, registered in England and Wales under company number 05192184.

By accessing or using our website, you agree to comply with the website-related provisions of these Terms and Conditions. Separate contractual terms may apply when you book or purchase training services.

Please read these Terms and Conditions carefully before using our website or arranging training.

1. About Our Services

Trainforce provides information about and facilitates enquiries and bookings for professional training and associated certification services.

Depending on availability and individual requirements, these may include:

• Construction plant operator training
• Excavator, dumper and roller training
• Telehandler and loading shovel training
• Mobile elevating work platform (MEWP) training
• Scissor lift and cherry picker training
• Workplace equipment and machinery training
• Health and safety training
• Operator refresher courses
• CPCS, NPORS or IPAF training where available
• On-site training at suitable customer premises
• Training centre-based courses
• Practical and theoretical assessments
• Operator certification and training card applications
• Other associated professional training services

Course availability, accreditation, duration, entry requirements, locations and assessment arrangements may vary.

References to particular accreditation schemes do not guarantee that every course is approved or certified under those schemes. Specific accreditation requirements must be confirmed before booking.

2. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent or unlawful purposes
• Submit false, misleading or inaccurate information
• Attempt to gain unauthorised access to website systems
• Interfere with website security or functionality
• Introduce viruses, malware or other harmful material
• Reproduce protected website content without permission
• Use automated systems to extract website information without authorisation
• Impersonate another person or organisation
• Use our website in a manner that infringes the rights of others

We reserve the right to restrict access where reasonably necessary to protect the website's security, integrity or lawful operation.

3. Enquiries and Quotations

Visitors may contact Trainforce to request information, discuss training requirements or obtain quotations.

When submitting an enquiry, customers should provide accurate information, including:

• The type of training required
• Number of delegates
• Preferred training dates
• Preferred training location
• Previous operator experience where relevant
• Required accreditation or certification
• Equipment and machinery requirements
• Any specific site or accessibility requirements
• Other information reasonably necessary to arrange training

Quotations may depend on availability, location, delegate numbers, course duration, accreditation requirements, equipment arrangements and other relevant factors.

Unless otherwise confirmed in writing, quotations remain subject to acceptance and availability.

Submitting an enquiry or receiving a quotation does not automatically create a contract or guarantee a training place.

4. Training Bookings and Confirmation

Training bookings are subject to availability and acceptance.

A booking is confirmed when the relevant arrangements have been agreed and written confirmation has been provided.

Booking confirmation may specify:

• Course title and training category
• Date and duration
• Training venue or site address
• Number of delegates
• Course fees and VAT
• Payment arrangements
• Required identification and documentation
• Equipment and site requirements
• Cancellation and rescheduling conditions
• Relevant accreditation and certification information

Customers should review booking confirmations and notify us promptly of any inaccuracies.

We may request additional information before accepting a booking.

5. Training Fees and Payment

Training fees will be communicated during the quotation or booking process.

Prices may vary according to:

• Course type and duration
• Number of delegates
• Accreditation requirements
• Training location
• Instructor availability
• Machinery or equipment requirements
• Travel and accommodation requirements
• Additional services requested

Any applicable VAT will be identified before the booking is finalised.

Payment deadlines, deposit requirements and accepted payment arrangements will be communicated as part of the booking process.

Where advance payment is required, a training place may not be secured until payment has been received.

Subject to applicable law and agreed contractual terms, we may suspend services where payments are overdue.

6. Cancellations and Rescheduling

Customers wishing to cancel or reschedule training should contact us as soon as possible.

Cancellation and rescheduling arrangements will depend on the conditions communicated and agreed before booking confirmation.

Depending on the circumstances, charges may apply where:

• A confirmed course is cancelled at short notice
• A delegate fails to attend
• Training is postponed after instructors or facilities have been reserved
• Required machinery or equipment is unavailable
• A training venue or customer site is unsuitable
• Additional costs have already been incurred

Any applicable cancellation fees should be disclosed before a booking is confirmed.

Where we cancel or reschedule training, we will make reasonable efforts to notify affected customers and offer suitable alternatives.

Any refunds or other remedies will be determined in accordance with the booking agreement and applicable law.

Nothing in these Terms and Conditions removes statutory consumer cancellation or refund rights.

7. Delegate Responsibilities

Delegates attending training are expected to:

• Arrive at the agreed time and location
• Follow instructor guidance and safety instructions
• Provide accurate information about previous experience and qualifications
• Bring required identification and documentation
• Wear appropriate clothing and personal protective equipment
• Participate responsibly in training and assessments
• Inform the training provider of relevant accessibility or support requirements
• Avoid conduct that places themselves or others at risk
• Comply with training centre and site rules

Delegates must not participate in practical training while impaired by alcohol, drugs or other substances that may affect safe operation.

Where a delegate presents a significant safety risk, an instructor may suspend or terminate their participation.

Any associated fees or rearrangements will be considered in accordance with the booking agreement and applicable law.

8. Employer and Customer Responsibilities

Where training is arranged by an employer, contractor or organisation, the customer is responsible for providing accurate delegate and course information.

For on-site training, the customer may be required to ensure:

• Suitable training space is available
• Machinery and equipment are safe, appropriate and serviceable
• Necessary inspections and maintenance have been completed
• Ground conditions and working areas are suitable
• Appropriate welfare facilities are available
• Site access and permissions are arranged
• Relevant risk assessments and safety information are provided
• Required personal protective equipment is available
• Delegates meet applicable course entry requirements
• Appropriate arrangements exist to protect other site users

Additional requirements may be communicated before the training date.

Training may be postponed or suspended where site conditions prevent safe delivery.

9. Training Standards and Certification

Training courses are intended to provide instruction, practical experience and assessment appropriate to the selected course.

Certification is subject to successful completion of applicable training and assessment requirements.

Attendance alone does not guarantee a qualification, operator card or certificate.

Where a course is associated with CPCS, NPORS, IPAF or another accreditation scheme, the relevant scheme's rules and requirements will apply.

Customers should verify the required qualification before booking, particularly where a specific accreditation is necessary for employment, site access or contractual compliance.

The issue of certificates and operator cards may be subject to additional processing times and requirements established by the relevant certification organisation.

10. Health and Safety

Health and safety are important considerations in all practical training activities.

Delegates, employers and customers must follow applicable health and safety legislation, instructor guidance and site-specific procedures.

Practical training may involve machinery, powered access equipment, lifting operations or other potentially hazardous activities.

Training may be postponed or suspended where equipment, weather, ground conditions or other circumstances create unacceptable risks.

Completion of training does not remove an employer's or operator's responsibility to comply with applicable legislation and safe working practices.

11. Website Information and Accuracy

We make reasonable efforts to ensure information published on our website is accurate and up to date.

However, course details, availability, pricing, locations, accreditation arrangements and other information may change.

Website content is provided for general information and should not replace written booking confirmation or advice relevant to individual circumstances.

We do not guarantee uninterrupted website availability or that the website will always be free from technical errors.

We may amend or remove website content where appropriate.

12. Intellectual Property

Unless otherwise stated, original website text, graphics, branding, layout and other protected materials are owned by us or used with appropriate permission.

You may access website content for personal or legitimate business information purposes.

You must not reproduce, distribute, modify or commercially exploit protected content without permission, except where permitted by law.

Third-party trademarks, accreditation marks and logos remain the property of their respective owners.

References to third-party organisations do not necessarily imply endorsement or affiliation.

13. Third-Party Websites and Services

Our website may link to external websites or refer to third-party training providers, accreditation organisations and other services.

Such links are provided for information or convenience.

We are not responsible for the content, availability, security or privacy practices of external websites.

Where training involves an external provider, the identity and responsibilities of the relevant parties should be confirmed during the booking process.

Additional terms may apply to services supplied directly by third parties.

14. Limitation of Liability

Nothing in these Terms and Conditions excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to applicable law and any agreed contractual terms, we are not responsible for losses arising from:

• Unlawful or unauthorised use of our website
• Temporary website unavailability
• Technical interruptions outside our reasonable control
• Inaccurate information supplied by website users
• Failure to comply with communicated training requirements
• Events outside our reasonable control

Any limitations of liability relating to paid training services must be lawful, reasonable and consistent with the terms agreed when booking.

Nothing in these Terms and Conditions removes statutory consumer rights.

15. Events Outside Our Control

We may be unable to provide training as scheduled due to circumstances outside our reasonable control.

These may include:

• Severe weather
• Instructor illness or unforeseen unavailability
• Machinery or equipment breakdown
• Transport disruption
• Site closures or access restrictions
• Unsuitable ground or site conditions
• Power failures
• Public emergencies
• Government restrictions
• Other circumstances preventing safe training delivery

Where such events occur, we will make reasonable efforts to communicate with affected customers and arrange an appropriate alternative.

Any refund or rescheduling rights will be considered in accordance with the booking agreement and applicable law.

16. Privacy and Personal Information

We may collect and process personal information when visitors use our website, submit enquiries or arrange training.

This may include contact details, delegate information, course requirements and booking records.

Personal information will be processed in accordance with applicable UK data protection legislation.

For further information, please refer to our Privacy Policy and GDPR Policy.

Our Cookie Policy explains how cookies and similar technologies may be used.

17. Complaints and Disputes

We aim to provide professional customer service and respond appropriately to concerns.

If you are dissatisfied with our website, booking arrangements or training services, please contact us with details of your concern.

We will make reasonable efforts to investigate complaints and provide an appropriate response.

Where disputes cannot be resolved informally, the parties may consider available dispute resolution options.

Nothing in these Terms and Conditions prevents customers from exercising applicable statutory rights.

18. Changes to These Terms and Conditions

We may update these Terms and Conditions to reflect changes in our website, services, business operations or legal requirements.

Updated website terms will be published on this page.

Changes to existing training contracts will be governed by the agreed contractual terms and applicable law.

We recommend reviewing these Terms and Conditions occasionally.

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, subject to mandatory legal protections available to customers elsewhere in the United Kingdom.

Disputes will be subject to the jurisdiction of the courts determined by applicable law.

Nothing in this section removes mandatory consumer rights.

20. Contact Us

For questions about these Terms and Conditions, our website or our training services, please contact us through trainforce.co.uk.

Trainforce
A trading style of Autec Training Ltd
Registered in England and Wales
Company Number: 05192184

Registered Office: Industrial Estate, Oxney Road, Peterborough, PE1 5YW

We aim to respond to enquiries and provide clear information about our services, booking arrangements and applicable terms.